Effective Date: June 2025

At Tehzeebian, we understand how exciting it is to wait for a new outfit to arrive at your door. We work with Pakistan’s most reliable courier partners to ensure that your order is dispatched swiftly, handled with care, and delivered to you as quickly as possible — wherever you are in Pakistan. Please read this page carefully for all information about our shipping timelines, charges, and policies.

1. Delivery Coverage

Where Do We Deliver?

Tehzeebian currently ships to all cities, towns, and remote areas across Pakistan. We are proud to offer nationwide coverage through our trusted courier network, ensuring that every customer — whether in Karachi, Lahore, Islamabad, Peshawar, Quetta, or a smaller city in Punjab, Sindh, KPK, or Balochistan — receives their order with equal care and priority.

  We currently deliver within Pakistan only. International shipping is not available at this time. Please follow our social media channels for updates on future international delivery options.

2. Delivery Timeframes

Estimated delivery timelines from the date of order dispatch are as follows:

  Delivery timelines are estimates and not guaranteed. Actual delivery times may vary due to courier workload, public holidays, adverse weather, or circumstances beyond our control. During peak festive seasons such as Eid, delivery times may be extended by 1 to 3 additional business days.

3. Shipping Charges

Current Shipping Rates:

Exact shipping charges will always be displayed clearly at the checkout page before you confirm your order. There are no hidden delivery fees at Tehzeebian.

4. Cash on Delivery (COD)

Tehzeebian is proud to offer Cash on Delivery (COD) as a payment option, available across all cities and towns in Pakistan. We understand that many of our customers prefer to pay on receipt, and we are happy to accommodate this preference.

How COD Works:

1. Place your order on tehzeebian.com and select Cash on Delivery as your payment method
2. You will receive an order confirmation via email or WhatsApp
3. Your order will be packed, quality-checked, and dispatched within 1 to 2 business days
4. Our courier partner will deliver your order to the provided address
5. Pay the exact order amount in cash directly to the courier at the time of delivery

  Please ensure someone is available at the delivery address to receive and pay for the order. Failed delivery attempts due to customer unavailability may result in the order being returned and a re-delivery fee being charged.

5. Order Tracking

Once your order has been dispatched from our facility, you will receive a tracking number and a tracking link via email or WhatsApp. You can use this information to monitor your shipment’s progress in real time through our courier partner’s tracking system.

If you experience any difficulty tracking your order or if your tracking information has not been updated within 48 hours of dispatch confirmation, please contact us immediately at tehzeebcloths@gmail.com with your order number.

6. Order Dispatch

Dispatch Processing Time:

Orders placed on business days (Monday to Saturday) before 2:00 PM (PKT) are typically processed and dispatched the same day or the next business day. Orders placed after 2:00 PM, on Sundays, or on public holidays will be processed on the following business day.

Pre-Orders & Back-Orders:

For pre-order or back-order items, the estimated dispatch date will be clearly mentioned on the product page and in your order confirmation. Tehzeebian will notify you promptly if there is any change to the expected dispatch date.

7. Failed Delivery & Undeliverable Orders

In the event of a failed delivery, our courier partner will typically make up to two additional delivery attempts. If the order cannot be delivered after multiple attempts due to:

• Customer unavailability
• Incorrect or incomplete delivery address provided
• Refusal to accept the order at delivery

…the order will be returned to Tehzeebian. In such cases, the customer will be responsible for any re-delivery or return shipping charges incurred. Please ensure your delivery address and contact number are accurate and complete when placing your order.

8. Damaged or Lost Shipments

While we take every precaution to ensure your order is packed securely and dispatched in excellent condition, there are rare occasions where damage or loss may occur in transit. If your order arrives visibly damaged or does not arrive within the maximum estimated delivery window, please contact us at tehzeebcloths@gmail.com with your order number and, where possible, photographic evidence of any damage.

We will investigate the matter with our courier partner and work to resolve your issue as quickly as possible. In cases of confirmed transit damage or loss, Tehzeebian will arrange a replacement or refund at no cost to you.

9. Packaging

Every Tehzeebian order is packaged with care and attention to ensure your garments arrive in perfect condition. Our packaging is designed to protect delicate fabrics and embroidered items during transit. We use secure, appropriately sized packaging to minimise movement and prevent damage.

If you would like to request gift wrapping or a special presentation package for a purchase intended as a gift, please contact us at tehzeebcloths@gmail.com before placing your order and we will do our best to accommodate your request.

10. Delivery During Festive Season

During peak festive periods — particularly Eid-ul-Fitr, Eid-ul-Adha, and major Pakistani sale events — delivery timelines across the country may be extended due to significantly higher order volumes and courier capacity constraints. We recommend placing your festive orders well in advance to ensure timely delivery before your occasion.

Tehzeebian will communicate any expected delays via our website, email, and social media channels during festive periods. We appreciate your patience and understanding during these high-demand seasons.

11. Contact — Delivery Queries

Frequently Asked Questions — Delivery

Q:  Does Tehzeebian deliver all over Pakistan?

A:  Yes. Tehzeebian delivers to all cities, towns, and remote areas across Pakistan via our trusted courier network. Whether you are in a major metropolitan city or a smaller town, we ensure your order reaches you with care.

Q:  How long does delivery take after I place my order?

A:  Orders are typically dispatched within 1 to 2 business days of being placed. Delivery then takes 2 to 8 business days depending on your location. Major cities generally receive orders within 2 to 4 business days, while remote areas may take up to 8 business days.

Q:  Is Cash on Delivery available in my city?

A:  Yes. Cash on Delivery is available throughout Pakistan — in major cities and smaller towns alike. Simply select COD as your payment method at checkout and pay the courier when your order is delivered to you.

Q:  How do I track my Tehzeebian order?

A:  Once your order is dispatched, you will receive a tracking number and link via email or WhatsApp. Use this to monitor your shipment in real time. If tracking is not updated within 48 hours of dispatch, contact us at tehzeebcloths@gmail.com.

Q:  What happens if I miss the delivery?

A:  Our courier partner will typically attempt delivery up to three times. If the order cannot be delivered due to your unavailability or an incorrect address, it will be returned to us. Re-delivery will be subject to an additional shipping charge. Please ensure your contact number and address are accurate at checkout.

Q:  Does Tehzeebian offer free delivery?

A:  Yes, Tehzeebian offers free shipping on orders that meet the minimum cart value threshold, which is displayed during checkout. Standard delivery charges apply for orders below this threshold.

Q:  My order arrived damaged. What should I do?

A:  If your order arrives visibly damaged, please photograph the packaging and the item immediately and contact us at tehzeebcloths@gmail.com within 48 hours of delivery. We will investigate with our courier and arrange a replacement or refund as appropriate.