Effective Date: June 2025

At Tehzeebian, we are deeply committed to protecting the privacy and personal information of every customer who visits our website at tehzeebian.com or places an order with us. This Privacy Policy explains in clear, transparent terms exactly what data we collect, why we collect it, how we use it, and the rights you hold as our valued customer.

By using our website or placing an order, you agree to the terms of this Privacy Policy. If you have any questions or concerns, you may contact us at tehzeebcloths@gmail.com at any time.

1. Information We Collect

Personal Information You Provide

When you place an order, create an account, or contact us, we may collect the following personal details:

• Full name
• Delivery address (city, province, postal code)
• Phone number
• Email address
• Order history and purchase preferences
• Payment method details (processed securely — we do not store card numbers)

Information Collected Automatically

When you browse tehzeebian.com, we automatically collect certain technical data to improve your experience:

• IP address and browser type
• Pages visited and time spent on each page
• Device type (mobile, tablet, desktop)
• Referring website or search engine
• Cookies and similar tracking technologies

2. How We Use Your Information

Tehzeebian uses the information we collect for the following legitimate purposes:

• Processing and fulfilling your orders accurately and promptly
• Communicating with you about your order status, shipping updates, and delivery confirmation
• Responding to customer service queries, complaints, and return requests
• Sending promotional emails or discount offers (only if you have opted in)
• Improving our website functionality, product range, and user experience
• Preventing fraud and ensuring the security of transactions
• Complying with legal obligations under Pakistani law

  We never sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies Policy

Tehzeebian uses cookies — small text files stored on your device — to enhance your shopping experience. Cookies help us remember your cart contents, preferences, and login status between visits.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function correctly (cart, checkout, login)
• Analytical Cookies: Help us understand how visitors interact with our site (via Google Analytics)
• Marketing Cookies: Used to show you relevant advertisements on social media platforms

You may disable cookies in your browser settings at any time; however, some features of the website may not function correctly without them.

4. Sharing Your Information

We do not sell or share your personal information with third parties except in the following limited circumstances:

• Courier and Delivery Partners: We share your name, phone number, and delivery address with our courier partners solely to fulfil your order
• Payment Processors: Payment information is securely handled by third-party payment gateways compliant with industry security standards
• Legal Requirements: We may disclose information when required by Pakistani law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, customer data may be transferred as part of the transaction

5. Data Security

Tehzeebian takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or alteration. Our website uses SSL (Secure Socket Layer) encryption during checkout to protect your payment and personal details in transit.

While we strive to maintain the highest data security standards, no online transmission is completely risk-free. We encourage you to use a secure internet connection when making purchases.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Pakistani law. Order records are typically retained for a minimum of five years for tax and legal compliance purposes. Marketing preferences can be updated or withdrawn at any time.

7. Your Rights

As a customer of Tehzeebian, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you
• Right to Correction: You may request correction of any inaccurate or incomplete data
• Right to Deletion: You may request deletion of your personal data, subject to legal obligations
• Right to Withdraw Consent: You may unsubscribe from our marketing emails at any time by clicking ‘unsubscribe’ in any email or contacting us directly

To exercise any of these rights, please contact us at tehzeebcloths@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites or social media platforms including Facebook, Instagram, and TikTok. Tehzeebian is not responsible for the privacy practices of these external sites. We encourage you to read the privacy policy of any third-party website you visit through our links.

9. Children’s Privacy

Tehzeebian’s website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data without parental consent, please contact us immediately at tehzeebcloths@gmail.com and we will promptly delete such information.

10. Changes to This Privacy Policy

Tehzeebian reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. The updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically. Continued use of our website after any update constitutes your acceptance of the revised policy.

11. Contact Us — Privacy

Frequently Asked Questions — Privacy Policy

Q:  Does Tehzeebian sell my personal information to third parties?

A:  No. Tehzeebian never sells, rents, or trades your personal data to any third party for marketing or commercial purposes. Your information is used solely to process orders, improve your experience, and fulfil our legal obligations.

Q:  Is my payment information secure on tehzeebian.com?

A:  Yes. All payment transactions on tehzeebian.com are processed through secure, encrypted payment gateways. We do not store your credit or debit card numbers on our servers at any point.

Q:  Can I request deletion of my personal data?

A:  Yes. You have the right to request deletion of your personal data at any time by contacting us at tehzeebcloths@gmail.com. Please note that some data may be retained for legal and tax compliance purposes as required by Pakistani law.

Q:  How can I unsubscribe from Tehzeebian marketing emails?

A:  You may unsubscribe from our marketing communications at any time by clicking the ‘Unsubscribe’ link in any email you receive from us, or by sending an email request to tehzeebcloths@gmail.com. Your request will be actioned within 48 hours.